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Very disappointing visit to Norwich (Anglia Square) Bakers oven cafe. Was refused capaccino as I had taken my own soya milk with me (dairy intolerance). Told no by manager, Janice. (I have previously been there and had been given capaccino with my soya milk). Is this health and safety - your manager was unable to give me a reason for her refusal. If health and safety is an issue at this branch, may I comment on an assistant licking her fingers as she was making a sandwich for a customer. When asked why she was not wearing gloves, she had no answer. I would be interested in your comments please. May I add that no other cafe in Norwich (or in fact Norfolk) has ever refused to make my a capaccino using my soya milk, or indeed has had soya milk available in house.
mrs brenda tate
- Tuesday, May 20, 2003 at 13:39:17 (PDT)